Alocubano Salsa Festival

TERMS & CONDITIONS

PASS RETURN

  • We have 14 days return policy. You cannot return your pass after 14 days from purchase, for whatever reason (including any emergencies).
  • Passes purchased later than 15.09.2020 may be returned only until 25.09.2020. By picking up your wristband at the festival office you automatically block the possibility to return the ticket.
  • The refund will be sent to the buyer’s account within 14 days from the refund request, in amount and currency of the purchase transaction according to the confirmation received from the Festival Payment Center after the purchase.

PASS RESELL

  • Within 50 days from the purchase of pass from the organizer, but not later than on 25.09.2020 you can resell your pass without charge.
  • You can resell your pass and change the name of the owner of the pass only ONCE and not later than on September 25th, 2020. A repurchased pass may not be resold again to another person. Such passes are not subject to 14-days return policy. The organizer does not participate in the search of new owners of repurchased passes and transactions between the owners.
  • The first owner of the pass informs the organizer about the change by sending to alocubanofestival@gmail.com a notification with the name, surname and email of the new owner. Within 48 hours from receiving confirmation of this notification an OWNER CHANGE FEE needs to be paid according to received instructions. The amount of the FEE depends on the moment of proceeding the change:
    10 EUR(*)- change notified and fee paid until July 10th, 2020
    20 EUR(*) – change notified and fee paid from July 11st to September 10th, 2020
    60 EUR (*) – change notified and fee paid from September 11st to September 25th, 2020 – LAST MINUTE OWNER CHANGE (for last weeks before the event)
    After September 25th, 2020 no owner changes of passes will be accepted regardless the reason (including emergencies).
  • Passes for BOOTCAMPS may be subject to separate rules of changes and reselling which will be detailed in description of each pass.

PASS EXCHANGE

It is possible to change a type of your pass as long as it is a similar type or an upgrade to your previous purchase.

In order to proceed with the exchange you need to notify that to the organizer (alocubanofestival@gmail.com) and make a surcharge which is the current difference of the prices between the two passes, according to the festival’s pricing table.

The payment should be paid according to instructions received.

In case of a change to a cheaper pass there are no refunds of the difference between prices.

An upgraded pass is not subject to 14-days return policy.

E-TICKETS & WRISTBANDS

  • It is obligatory to bring your PERSONAL ETICKET with QR code received directly after purchase and ID confirming the data on the ticket to enter the event. A person without the ticket may be refused to enter the event.
  • It is participant’s responsibility to keep the purchased ticket saved on a mobile device or printed. In case of problems with finding the ticket you are advised to contact immediately the organizer (alocubanofestival@gmail.com). Before sending notification checking all subfolders is recommended (SPAM folder included).
  • Wearing festival wristband during the whole event is OBLIGATORY. It is forbidden to remove it or pass it to another person.
  • You are entitled to one wristband during the whole weekend of the festival. We exchange wristbands only if they get destroyed for some singular reasons. In such case you need to bring your destroyed wristband to the registration desk to exchange it for the new one. In other case a purchase of new ticket will be necessary.
  • Please pay attention while putting on the wristband, if the grip is comfortable for you.

FREE PASSES AND SPECIAL OFFERS

  • Passes for Alocubano Salsa Festival 2020 won in any kind of contest or received for FREE are not returnable, they cannot be transferred to another event or edition or exchanged for cash. We admit upgrades of such passes according to the general terms & conditions. If the winner of a contest already has a pass for this edition, the won pass may be transferred to another owner no later than 7 days after the official results of the contest. In other cases transfering the pass is impossible.
  • Passes sold in SPECIAL OFFERS may be subject to separate rules of return, resale and exchange, detailed in terms & conditions of each offer.

PHOTOS, VIDEOS & PROGRAM

  • Please note that during event filming and photographing will take place that may include images of particular participants.
  • The organizer reserves the right to introduce changes to the programme of the event. The changes may refer to localization, workshop schedule and the list of invited artists.

© 2020 Alocubano Salsa Festival. All Rights Reserved

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