TERMS & CONDITIONS

REGISTRATION

• Participants may only register using the provided online registration form (ticket purchase). Registrations are binding and are reviewed in the order in which they are received. Each program is open to a limited number of participants.

• If more applications are received than space allows, the organizer will create a waiting list and immediately inform the participants of their position on the list.

PASS RETURN

• We have 7 days return policy. You cannot return your pass after 7 days from purchase, for whatever reason (including any emergencies).
• Passes purchased later than 15.09.2021 cannot be returned. By picking up your wristband at the festival office you automatically block the possibility to return the ticket.
• The refund will be sent to the buyer’s account within 14 days from the refund request, in amount and currency of the purchase transaction according to the confirmation received from the Festival Payment Center after the purchase.

PASS RESELL

• Within 50 days from the purchase of pass from the organizer, but not later than on 15.09.2021 you can resell your pass without charge.
• You can resell your pass and change the name of the owner of the pass only ONCE and not later than on September 15th, 2021. A repurchased pass may not be resold again to another person. Such passes are not subject to 14-days return policy. The organizer does not participate in the search of new owners of repurchased passes and transactions between the owners.

• The first owner of the pass informs the organizer about the change by sending to alocubanofestival@gmail.com a notification with the name, surname and email of the new owner. Within 48 hours from receiving confirmation of this notification an OWNER CHANGE FEE needs to be paid according to received instructions. The amount of the FEE depends on the moment of proceeding the change:
  10 EUR - change notified and fee paid until July 10th, 2021
  20 EUR – change notified and fee paid from July 11st to September 10th, 2021
  60 EUR – change notified and fee paid from September 11st to September 15th, 2021
  After September 15th, 2021 no owner changes of passes will be accepted regardless the reason (including emergencies).
• Passes for BOOTCAMPS may be subject to separate rules of changes and reselling which will be detailed in description of each pass.

HOTEL PACKAGE

• Due to special prices for Alocubano Salsa Festival the accommodation bookings cannot be cancelled.
• By purchasing Hotel Package you agree to hotel's terms & conditions that can be found on hotel's website.
• Guests are required to present upon check-in valid photo identification and a credit card for any incidental charges. The guest who made the booking must be the holder of the bank card. In case a card is not presented, prepayment will be returned and a different payment method will be required.

• Following the COVID-19 prevention measures, we would like to inform you that some areas or services at our property may be reduced or limited during your stay. For any payments carried out, we promote cash free operations to minimize any risk. We apologize in advance for any inconvenience caused.

• We reserve the right to modify or cancel a reservation if it appears, in our sole discretion, that a guest has engaged in fraudulent, illegal or other inappropriate activity or the reservation contains or results from fraud, mistake or error.

• Hotel's privacy policy -> Radisson Hotels.

• We are a cash free hotel. guaranteeing better safety and quick & easy handling.

PASS EXCHANGE

It is possible to change a type of your pass as long as it is a similar type or an upgrade to your previous purchase.

In order to proceed with the exchange you need to notify that to the organizer (alocubanofestival@gmail.com) and make a surcharge which is the current difference of the prices between the two passes, according to the festival’s pricing table.

The payment should be paid according to instructions received.

In case of a change to a cheaper pass there are no refunds of the difference between prices.

An upgraded pass is not subject to 14-days return policy.

SUBJECT TO CHANGE

The organizer reserves the right to make changes to the event program. If necessary, changes may be made to its content, method and organization before or during the event, insofar as these changes do not substantially diminish the described benefits of the event for the participant.

EVENT CANCELLATION

• The organizer reserves the right to cancel event wholly or in part in case of an insufficient number of participants, program cancellations, organizational reasons, changes of availability of speakers, force majeure or other unforeseeable events that render the execution of the event impossible and/or not worthwhile or that would lead to the organizer incurring unreasonable expenses in executing the event. The organizer shall immediately inform participants of such changes.
• Should the event be cancelled by the organizer as a result of force majeure, as outlined above, the organizer will refund the event fee in full.
• Claims for further liabilities or damages are excluded. Participants may not assert any further claims and any such claims shall be excluded. This also applies to compensation claims for travel and accommodation costs and lost working hours.

E-TICKETS & WRISTBANDS

• It is obligatory to bring your PERSONAL E-TICKET received directly after purchase and ID confirming the data on the ticket to enter the event. A person without the ticket may be refused to enter the event.
• It is participant’s responsibility to keep the purchased ticket saved on a mobile device or printed. In case of problems with finding the ticket you are advised to contact immediately the organizer (alocubanofestival@gmail.com). Before sending notification checking all subfolders is recommended (SPAM folder included).
• Wearing festival wristband during the whole event is OBLIGATORY. It is forbidden to remove it or pass it to another person.
• You are entitled to one wristband during the whole weekend of the festival. We exchange wristbands only if they get destroyed for some singular reasons. In such case you need to bring your destroyed wristband to the registration desk to exchange it for the new one. In other case a purchase of new ticket will be necessary.
• Please pay attention while putting on the wristband, if the grip is comfortable for you.

FREE PASSES AND SPECIAL OFFERS

• Passes for Alocubano Salsa Festival 2021 won in any kind of contest or received for FREE are not returnable, they cannot be transferred to another event or edition or exchanged for cash. We admit upgrades of such passes according to the general terms & conditions. If the winner of a contest already has a pass for this edition, the won pass may be transferred to another owner no later than 7 days after the official results of the contest. In other cases transfering the pass is impossible.
• Passes sold in SPECIAL OFFERS may be subject to separate rules of return, resale and exchange, detailed in terms & conditions of each offer.
  

PHOTOS, VIDEOS

Please note that during event filming and photographing will take place that may include images of particular participants