PASS RETURN

• We have 7 days return policy. You cannot return your pass after 7 days from the purchase, for whatever reason (including any emergencies).
• Passes purchased later than 15.09.2022 cannot be returned.
• The refund will be sent to the buyer’s account within 30 days from the refund request, minus service fees 25 SEK & possible currency exchange rate fluctuation, in amount and currency of the purchase transaction according to the confirmation received from the Festival Payment Center after the purchase.

E-TICKETS & WRISTBANDS

• It is obligatory to bring your PERSONAL E-TICKET containing QR CODE, received directly after the purchase and ID confirming the data on the ticket to enter the event. Anyone without ticket's QR CODE will be refused the entrance to the event!
• It is the participant’s responsibility to keep the purchased ticket with QR CODE saved on a mobile device or printed. In case of problems with finding the ticket you are advised to contact the organizer immediately (alocubanofestival@gmail.com). Before sending notification we recommend checking all subfolders (SPAM folder included).
• Wearing festival wristband during the whole event is OBLIGATORY. It is forbidden to remove it or pass it to another person.
• You are entitled to one wristband during the whole weekend of the festival. We exchange wristbands only if they get destroyed for some singular reasons. In such case you need to bring your destroyed wristband to the registration desk to exchange it for the new one. In other case a purchase of a new ticket will be necessary.
• Please pay attention while putting on the wristband, if the grip is comfortable for you.

PASS RESELL

• You can resell your pass and change the name of the owner of the pass only ONCE and not later than on September 15th, 2022. A repurchased pass may not be resold again to another person. Such passes are not subject to a 7-days return policy. The organizer does not participate in the search of new owners of repurchased passes and transactions between the owners.

• The first owner of the pass informs the organizer about the change by sending to alocubanofestival@gmail.com a notification with the name, surname and email of the new owner. Within 48 hours from receiving confirmation of this notification an OWNER CHANGE FEE needs to be paid according to received instructions. The amount of the FEE depends on the moment of proceeding the change:
  10 EUR - change until July 10th, 2022
  20 EUR – change from July 11st to September 10th, 2022
  60 EUR – change from September 11st to September 15th, 2022
  After September 15th, 2022 no owner changes of passes will be accepted regardless of the reason (including emergencies).
• Passes for BOOTCAMPS/MASTER CLASSES may be subject to separate rules of changes and reselling which will be detailed in description of each pass.

HOTEL PACK

• Due to special prices for Alocubano Salsa Festival the accommodation bookings cannot be cancelled.
• By purchasing Hotel Pack you agree to hotel's terms & conditions that can be found on hotel's website.
• Guests are required to present upon check-in valid photo identification and a credit card for any incidental charges. The guest who made the booking must be the holder of the bank card. In case a card is not presented, prepayment will be returned and a different payment method will be required.
  

PASS EXCHANGE

It is possible to change a type of your pass as long as it is a similar type or an upgrade to your previous purchase. In order to proceed with the exchange you need to notify that to the organizer (alocubanofestival@gmail.com) and make a surcharge which is the current difference of the prices between the two passes, according to the festival’s pricing table.

The payment should be paid according to instructions received.

In case of a change to a cheaper pass there are no refunds of the difference between prices.

An upgraded pass is not subject to 7-days return policy.

BOOTCAMPS & MASTER CLASSES

In case of returning the BOOTCAMP PASS and keeping the additional pass, a surcharge of the discounted amount will be required. The organizer reserves the right to cancel BOOTCAMP in case there are not enough participants in the project. The instructors reserve the right to choose who is going to perform on the stage.

SUBJECT TO A CHANGE

The organizer reserves the right to make changes to the event program. If necessary, changes may be made to its content, method and organization before or during the event, insofar as these changes do not substantially diminish the described benefits of the event for the participant.

EVENT CANCELLATION

• The organizer reserves the right to cancel event wholly or in part in case of an insufficient number of participants, program cancellations, organizational reasons, changes of availability of speakers, force majeure or other unforeseeable events that render the execution of the event impossible and/or not worthwhile or that would lead to the organizer incurring unreasonable expenses in executing the event. The organizer shall immediately inform participants of such changes.
• Should the event be cancelled by the organizer as a result of force majeure, as outlined above, the organizer will refund the event fee in full.
• Claims for further liabilities or damages are excluded. Participants may not assert any further claims and any such claims shall be excluded. This also applies to compensation claims for travel and accommodation costs and lost working hours.

FREE PASSES AND SPECIAL OFFERS

• Passes for Alocubano Salsa Festival 2022 won in any kind of contest or received for FREE are not returnable, they cannot be transferred to another event or edition or exchanged for cash. We admit upgrades of such passes according to the general terms & conditions. If the winner of a contest already has a pass for this edition, the won pass may be transferred to another owner no later than 7 days after the official results of the contest. In other cases transfering the pass is impossible.
• Passes sold in SPECIAL OFFERS may be subject to separate rules of return, resale and exchange, detailed in terms & conditions of each offer.
  

PHOTOS, VIDEOS

Please note that during event filming and photographing will take place that may include images of particular participants.

OTHER REGULATIONS

1. All rights to the name and logo of the festival are reserved to the Organizer.
2. The Organizer is not responsible for items lost, abandoned or left at the venue.
3. Smoking is forbidden in the area of the event.
4. The Organizer reserves the right to remove a Participant who does not comply with sanitary requirements or will disturb the peace during the course of the event.
5. The Organizer has the right to make changes in the regulations if it is necessary. 
6. The Organizer reserves the right to introduce changes to the programme of the event. The changes may refer to the location, workshop schedule and the list of invited artists.
7. The Organizer reserves the right also to cancel the festival if it is necessary or if it is not possible to organize the event safely.
   
8. The Organizer is not responsible for force majeure such as: weather conditions – incl. heavy rainfall and gusty winds preventing the assembly of the scenes in accordance with health and safety regulations, breakdowns or disruptions in the operation of equipment supplying electricity, heat, light, military operations or actions of state or local authorities in the formulation of policies, laws and regulations affecting the performance of obligations.
9. Regulations are available on the website www.alocubano.se and at the festival office.
10. Regulations are valid since the time of announcing on the website www.alocubano.se.
    
11. In conjunction with European Union regulation about Privacy Policy we inform you about processing of your personal data on website www.alocubano.se. 
12. The method of conducting classes, sequences of movements, methodology and organizational structure is an original creation prepared by The Organizers as well as people employed on the basis of individual contracts. This entirety is covered by copyright and is the sole property of The Organizers or other entities, if it is stipulated in a separate agreement. Any attempt to copy, share, imitate or reproduce based on the Copyright Act will have consequences in court, without the possibility of an amicable settlement.

© 2020 Alocubano Salsa Festival. All Rights Reserved