AloCubano Festival › Krakow Festival › FAQ
Welcome. Here's everything you need to know before you arrive in Krakow.
The Full Pass gives you access to everything:
It is the complete AloCubano experience.
Besides the Full Pass, two more ticket types will be available later:
Day Passes and Workshop-only passes are not available.
Yes, but only with cash in EUR or PLN and at door prices which are higher than online prices. Door tickets are limited. We strongly recommend buying in advance.
You can return your ticket within 10 days of purchase, as long as it was purchased on or before September 30, 2026. The service fee depends on when you purchased:
| When you purchased | Service fee |
|---|---|
| On or before September 14, 2026 | 10% + original transaction fee |
| After September 14, 2026 | 40% + original transaction fee |
| After September 30, 2026 | Non-refundable |
Refunds are processed within 45 days. Full details in our Terms & Conditions.
Yes. One name change per ticket is allowed until September 29, 2026. The fee is €15. Email info@alocubano.se with your ticket code and the new participant's full name and email. The transfer must be finalised within 48 hours.
No worries. Visit the ticket self-service page to request a new email link and retrieve your QR code. If you still have trouble, email info@alocubano.se.
Come to the Front Desk in the Hotel Galaxy lobby. We will scan your QR code and verify your name on ID - then give you your wristband.
Tip: arrive early to avoid queues. Official breaks: 13:00-14:30 & 20:30-22:00.
Your ticket is personal. Because of fraud attempts in the past, we verify your ID against your ticket - it's how we keep the event safe and fair for everyone in the community. Your name and ticket must match.
Absolutely. Coming alone is completely normal at AloCubano - many of our participants do. The festival is built around social dancing and community. You will meet people from the moment you arrive, and most people leave having made friends from across the world.
500+ AloCubaneros from 40+ countries. You are not alone - you just haven't met them yet.
Connect with AloCubaneros before the event starts →Book directly on galaxyhotel.pl/en. Select your dates, choose your room type and meal plan, then enter code ALOCUBANO at checkout to unlock your festival rate.
Prices are dynamic and increase as the event approaches - the earlier you book, the less you pay.
All prices are per room per night.
You can add lunch and dinner at check out.Add half board (+dinner/lunch) or full board (+lunch & dinner) on top. See full price breakdown on our hotel page.
If you plan to spend your days at the hotel between workshops and day parties, full board is the way to go.
Cancellation and modification policies are set by Hotel Galaxy at the time of booking. Please check the terms shown during the booking process on galaxyhotel.pl/en before confirming your reservation.
Go to the hotel reception with your photo ID or passport and give the name used for the reservation. Check-in from 14:00, check-out by 12:00.
Not at all. You can stay wherever you like. That said, staying at Hotel Galaxy puts you inside the festival. Your room is minutes from the dance floor, workshops, and day parties - no commuting, no missing the spontaneous moments between sessions.
Absolutely. The program includes open level workshops alongside intermediate and advanced. Whether you are just starting out or looking to level up, there is something for you.
After an AloCubano weekend, your dancing will be at a whole new level.
There is no minimum level. Workshops are organised by level - Open, Flow, Groove, Pro - so you attend what suits you. The social dancing floor is open to everyone.
If you can social dance comfortably, you will find workshops for you across all three days.
Master Classes and Bootcamps are special intensive sessions with select artists. They are not included in the Full Pass and are purchased separately. They are not available at every edition - check the program page to see what is offered for this year.
Workshops and daytime events are open to all ages. Children up to 14 enter for free when accompanied by a registered adult. Night parties are 18+ only due to venue policy.
If you are between 14 and 18, email us at info@alocubano.se - we offer a teenage discount for this age group.
Full comparison on our tickets page.
Yes. Every night has a different theme and dress code:
Getting dressed up is part of the fun - take it seriously and enjoy it. Details and inspiration in the Festival Program.
Yes. The cloakroom is mandatory at all three night parties (22:00 - 04:00). Jackets and large bags are not allowed on the dance floor.
Outside drinks are not allowed during night parties. There is a bar serving drinks and snacks. You can bring water, snacks or energy bars to daytime workshops.
Social dancing at AloCubano is the heart of the festival. It runs alongside workshops and continues through the night. The floor is open to everyone - all levels, all backgrounds. Nobody should feel invisible or left out.
AloCubano is built around a community atmosphere where asking someone to dance is easy and normal. Whether you're a beginner or an advanced dancer, you'll find your place on the floor.
At the AloCubano Front Desk (tickets, merchandise) we accept cash in EUR or PLN. The hotel bar and restaurant accept cards.
You can bring water, snacks, or energy bars to daytime workshops. Outside drinks are not allowed during night parties. There is a bar serving drinks and snacks.
More details on our Getting There page →
During the festival we use two main channels for live updates, schedule changes, announcements, and community sharing. Join both before you arrive.
AloCubano is a community event. We expect everyone to treat each other and the space with respect.
Ask at the Front Desk if you have lost something. We will do our best to help, but AloCubano is not responsible for lost or forgotten items at the venue.
Email us at info@alocubano.se. We're Kati & Julio and we read every message personally.
Apply via the show application form at alocubano.se/krakow/shows. Tell us about your group, your style, and what you plan to perform.
Approval is a genuine decision - not every application is accepted. We look for quality, originality, and Cuban spirit.
Shows take place on Friday, Saturday or Sunday at approx. 22:30 - exact night depends on the final program. We keep a maximum of 3 shows per night to protect the social dancing atmosphere.
The deadline is 18 September 2026 - or earlier if all show slots fill up. Apply early as spots are limited.
Yes. All approved performers receive a Full Pass at the special performer rate of €93 per person, in recognition of their contribution to the festival.
Solo shows are not part of the standard application process. They may be considered approximately one week before the event if show slots are still available. The minimum requirement of 4 performers applies to all standard applications.
If you cancel your performance, your performer discount is voided. You will need to pay the remaining balance within 48 hours. If payment is not received within that window, your ticket will be cancelled.
Please let us know as early as possible if your plans change.
Volunteers are the people behind the scenes who make AloCubano run smoothly. In exchange for a few hours of work per day, you get a free Full Pass, a t-shirt, and the chance to be inside the festival in a way that regular attendees never experience.
You'll work alongside a team of people from 40+ countries - and after your shift, you dance.
Shifts are approximately 3 hours per day. After your shift the festival is yours.
Not sure which fits you? Apply anyway - we'll find the best option together.
Read the full volunteer terms before applying.
Apply via our Get Involved page.
Ambassadors are part of the AloCubano inner circle. You promote the festival in your network using a personal discount code, and earn commissions and perks for every ticket sold through your code.
Our ambassadors have helped us reach 40+ countries.
The more you sell, the more you unlock.
Apply via our Get Involved page. We review all applications and get back to you with next steps.
Our official content goes on Instagram, Facebook, and YouTube.
We also have a festival WhatsApp community where participants share their own photos, videos, and workshop recordings during and after the event. Many class videos are shared there too. We highly recommend joining.
Join the AloCubano WhatsApp Community →Yes. We love seeing the community share their AloCubano moments. Please be respectful of other participants when filming or photographing - always ask before recording someone up close.
Our festival name, logo, and class formats are protected. Content captured at the event may not be used for commercial purposes without our written permission.
Your personal information is handled in accordance with EU data protection laws (GDPR). We use it only for managing your ticket, communicating about the event, and improving your experience. We do not sell your data to third parties. Full details in our Privacy Policy.
The Brand Zone is a dedicated showcase area at the festival where brands, vendors, and small businesses can present their products or services to 500+ participants over the full weekend.
It is a great opportunity to reach an international, engaged community of Cuban dance enthusiasts from 40+ countries.
Anything relevant to the AloCubano community - dance wear, shoes, accessories, wellness, photography, travel, music, and lifestyle brands all work well. If you're unsure whether your brand is a good fit, just reach out via the application form and we'll let you know.
Submit your application via our Brand Zone page. We will get back to you with availability and next steps.
More about AloCubano Festival Krakow
Discover more from AloCubano: Benidorm Festival 2027 • Bring Cuba to Your Event • Havana Dance Escape
info@alocubano.se · © 2026 AloCubano ® Festival. All Rights Reserved
