How do I enter the festival?

To join the event, you must register at the Front Desk. We’ll scan your e-ticket QR code and give you a wristband. Please bring your ID or passport for verification.

Can I enter without a QR code?

No. Entry is only possible with a valid ticket that includes a QR code. You should have received it by email after purchasing. Please have it ready when you arrive.

I can’t find my ticket with the QR code, what now?

No worries! Visit the event’s ticket page, then choose Manage Tickets to request a new email link and retrieve your QR code.

Can I buy a ticket on-site?

Yes, but only at the Front Desk with cash (EUR or PLN). Tickets will be sold at "at the door" prices and are limited, so we recommend coming early!

Can I cancel or refund my ticket?

Please refer to our Terms of Purchase for detailed refund rules. Click on the Terms page in the top menu for more information.

Can I change the name on my ticket?

Yes! Name changes are allowed for a fee. Please review the instructions in our Terms of Purchase for how to proceed.

I can’t attend the full weekend. Are partial tickets available?

Yes! Party Pass, Saturday Pass, Sunday Pass, or Workshops tickets will be available around one month before the festival but only if not sold out earlier. Full Pass holders always get priority.

Can I buy a single party ticket?

Yes! Party-only tickets for Friday, Saturday, or Sunday will be available one month before the event if space allows.

How do I check into the hotel?

Go to the hotel reception with your ID or passport. Mention the name on the reservation for easy check-in.

How can I book accommodation?

You book your room directly on the Hotel Galaxy website using the AloCubano discount code. This gives you 10% off the hotel’s current prices for the festival dates. Don’t forget to also reserve your lunch or dinner buffet!

Are meals included?

✓ Breakfast is included with your hotel room.

✓ Lunch and Dinner Buffets must be pre-booked online.

✓ Snacks & drinks are available at the hotel bar during the evening.

Do I need to stay at the festival hotel to attend?

Not at all! You can stay wherever you like, but for convenience, we recommend accommodations near the venue.

I’m a beginner. Can I still attend the workshops?

Yes! Our schedule includes classes from open level to advanced. Whether you’re just starting out or looking to level up, there’s something for everyone. One thing is certain: after an AloCubano weekend, your dancing skills will jump to a whole new level!

I’m under 18 years old. Can I attend?

Yes, workshops and daytime events are open to all. Kids and teens up to 14 enter for free with a registered adult. Night parties are 18+ only, due to venue policy. Contact us for a special student discount.

Is there a dress code for the parties?

Yes! Every night has a different theme and dress code. You can find the details in our Festival Program. Get creative and join the fun!

What currencies are accepted on-site?

At our Front Desk, we only accept cash in EUR or PLN. This applies to tickets, t-shirts, and other merch.

Can I pay for drinks or food with card?

Yes. The hotel bar accepts cards, but anything at the AloCubano Front Desk (like tickets or merch) must be paid in cash.

Is there a cloakroom available?

Yes! The cloakroom is mandatory and operates from 22:00 to 04:00. Please note: it’s not included in your ticket.
For safety and comfort, large bags or jackets are not allowed on the dance floor.

Will there be event photos or videos?

Yes! Our professional photo and video team will be capturing the event. Highlights will be shared on our Instagram and Facebook after the festival as soon as we receive the edited material.

Can I bring food or drinks from outside?

Yes, you can bring water, snacks, or energy bars to daytime workshops. For the night parties, outside drinks are strictly not allowed on the dance floors. Don’t worry - there’s a bar on-site serving snacks and drinks throughout the evenings!

What’s the application deadline for performers?

The deadline to apply is September 18th, 2026 - or earlier if all show spots fill up.

Do I get a discount as a performer?

Yes! All approved performers receive 20% off their Full Pass - but only if the show takes place.

Can I perform solo?

Solo shows may be accepted only one week before the event, if there are still available slots. Most shows must have 3+ performers.

What if I cancel my performance?

If you cancel, your discount will be voided and you’ll need to pay the remaining balance on your ticket.

What’s included in the showcase stand option?

The space includes 1 table (140×80 cm) and room for 1 roll-up display.

What’s the price for a stand?

The price for the entire festival weekend is 150 €.

Can I just advertise with a roll-up banner?

Yes! You can book an display space (no table) for 70 € for the weekend.