AloCubano Salsa Festival
FAQ

FAQ

TICKET SALES & REGISTRATION

How to Register at the Festival

To register and get your festival wristband, visit the Front Desk at the hotel’s reception during our opening hours. Present your e-ticket with a QR code and your ID to confirm your ticket information.

Can I Enter Without a QR Code?

No, entry is only allowed with a valid ticket that includes a QR code. Check your email for the QR code sent after your purchase. Make sure to have it ready before you arrive!

I Can't Find My Ticket with the QR Code

No worries! Request a unique email link from our event ticket page. Choose the event via Buy Tickets and click on Manage Tickets to retrieve your QR code.

Can I Buy a Ticket On-Site?

Yes, tickets are available at the Front Desk, but only with cash payments. Tickets will be sold at "at the door" prices. We accept both EUR and PLN. Remember, the number of tickets is limited, so arrive early to secure yours!

Can I Return My Ticket?

Please review our Terms of Purchase for detailed information on ticket return policies. Click on Terms on our website to learn more.

Can I Change the Name on My Ticket?

Yes, you can change the name on your ticket by following our Name Change process, which includes a fee. Full details are available in our Terms of Purchase. Click on Terms to get started.

I Can’t Attend the Whole Event. Are There Special Tickets Available?

Yes! We offer various ticket types like: Workshop Pass, Saturday Pass, Sunday Pass.

These will be released for sale one month before the event, provided it hasn’t sold out. Party Pass tickets will be available three months before the festival. Note that priority is given to Full Pass holders due to limited venue capacity.

Can I Buy a Single Party Ticket?

Absolutely! You can purchase tickets for the Friday, Saturday, or Sunday parties individually.

HOTEL & ACCOMMODATION

How to Check In to the Hotel

Check in at the hotel reception by presenting your ID card or passport. Mention the name of the person who made the reservation for a smooth check-in process.

How Can I Book Accommodation?

Book your room at the festival venue via our website to access special rates exclusive to AloCubaneros! Don't forget to reserve your spot for the lunch or dinner buffet to enjoy meals with us.

Are Meals Available?

Yes! The festival hotel offers a special lunch and dinner buffet with limited spaces. Reserve your spot on www.alocubano.se to enjoy discounted prices. Breakfast is included in the room price. Snacks are also available for purchase at the hotel’s main bar during the nights.

I’m Not Staying at the Hotel. Can I Still Attend?

Of course! You’re welcome to join us even if you’re staying at a different location. We recommend booking nearby accommodations for easier access.

DANCE & WORKSHOPS

I Am a Beginner. Can I Attend?

Yes! Our schedule includes classes from open level to advanced. Whether you’re just starting out or looking to level up, there’s something for everyone. After three days of dancing, you’ll see a significant improvement in your skills!

I Am Under 18 Years Old. Can I Attend?

Yes, you are more than welcome to join our daytime classes! However, please note that our night parties are restricted to participants 18+ years old. Contact us for a special student discount on tickets!

Are There Party Dress Codes?

Yes, each AloCubano night has a unique dress code! Get ready to show off your style:

★ Friday: Dress code to be announced

★ Saturday: Dress code to be announced

★ Sunday: Dress code to be announced

PAYMENT & CURRENCY

What Currencies Are Accepted?

On-site purchases at our Front Desk, such as tickets and t-shirts, can be made in cash only. We accept both EUR and PLN.

Can I Pay for Food and Drinks with Card?

Yes, the hotel’s bar accepts card payments for drinks and snacks. However, purchases at our Front Desk, including tickets and t-shirts, can be made in cash only. The Front Desk accepts both EUR and PLN.

CLOAKROOM & SAFETY

Is There a Cloakroom Available?

Yes, we offer a guarded cloakroom on-site, open from 22:00 to 04:00. Please note that the cloakroom is mandatory for all guests and is not included in the ticket price. For your safety and comfort, large bags and jackets are not allowed on the dance floors.

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